How Can I Fight AT&T

Several months ago we decided to get Direct TV.  We had already broken our pledge to NEVER do business with AT&T when I had to get a new cell phone.  (I am NOT happy with their coverage!)  So we bit the bullet and got "satellite."  

We had not been happy with our local cable company's internet for a long time, so on a whim, we called AT&T to inquire about their service.  After being told that the installation of a line would be waived and the service would be cheaper, we decided to switch on the condition that NONE of our bills be bundled.  Jobs require separate bills for reimbursement.

Imagine our surprise when I notice that the Direct TV is not deducted from our account at it's normal time.  After calling to see what was up, we discover that our bills for the TV and internet had been combined onto one bill.  After a couple of attempts, we thought we had the situation settled.  It would take 3 months to uncombine and in the meantime, AT&T would credit us the amount of our internet bill that we could no longer submit for reimbursement.

Again....imagine our surprise when we not only get a internet bill, but get a internet bill that is not higher than the price we were promised to be locked into for 2 years!!!!  And a past due bill that we never received!!!!!  We went from owing nothing for two months to owing $150.00.  We had to track down a payment that I sent in because it was for the "old" account.  Now we have a "new" account.  We can't have the quoted locked in price because that was just for combined bills.  So we are now locked into a higher rate because we refuse to combine bills.  We were completely up front in the beginning that we didn't want to combine bills.  We were promise $150.00 in credit that never materialized.  And now, I owe more at one time than I am accustomed to paying...all because of their mistake.

Why can't my contract be voided based on false information or something?  Why must I be penalized for a big company's complete disregard of customer service?  This company has employees that flat out lied and will not own up its mistakes.  There has be some protection for the small consumers.

In two years...everything with AT&T on it will be out of my house NEVER to return!!!!!!!